Frequently Asked Questions about PayCorp
Who is PayCorp?
PayCorp provides billing services primarily for communications companies.
PayCorp neither sets the rates of the service charges that appear on
an end-user bill, nor provide services to the end-user.
What is PayCorp’s function?
PayCorp’s primary function is to process billing transactions to
either Local Telephone Companies or its direct billing platform. It then
reconciles payments from these entities and handle’s any inquiries
that arise as a result of the bill statements.
How can I contact the company
that appears next to the "Billed on Behalf of" phrase
on my Local phone bill or direct statement?
PayCorp customers have contracted with PayCorp to handle all end-user inquiry.
Please contact our Customer Service department at (416) 601-9977 with
any questions you might have and PayCorp will attempt to resolve the issue
or concern you have. Be sure to have your name, phone number, and invoice
number ready to give to Customer Service when you call.
How long does it take to
complete the LEC billing implementation process?
Generally, from the time PayCorp receives all necessary paperwork from
the service provider, the process takes approximately 60 days.
How often can I transmit
billing records to PayCorp?
A service provider may transmit billing or credit transactions to PayCorp
24 hours per day, 7 days per week.
What type of reporting
will I receive from PayCorp?
PayCorp has a robust report management software program which enables service
providers to generate/review a multitude of data. Please contact PayCorp
for further information.